H20 MOP® Service

Frequently Asked Questions

1. Why is Thane conducting this Corrective Action Program for the H20 MOP®?

The power cord can unexpectedly wear down and expose the wiring, posing a shock and burn hazard.

2. How can I tell if my H20 MOP® is included in the Corrective Action Program?

You can verify if your H20 MOP® is subject to the Corrective Action by visiting www.h2omopservice.ca or by calling 1-877-451-9759. The Program only includes H20 Mops with the following reference numbers printed on the small label on the back of the product: Reference numbers TDC03186 to TDC03317; Reference numbers M-TDC03305 to M-TDC03540; and Reference number M-H20M1180. If your H20 MOP® is not on the list requiring corrective action then you do not need to do anything.

3. How can I take advantage of the Corrective Action Program?

If your H2O Mop was purchased by calling an 800# number on a TV Infomercial, purchased online at www.thane.ca or purchased through a shopping channel or a mail order offer, you will automatically be mailed a Cord Holder Kit to install on your H20 MOP®. If your H20 MOP® was purchased through a retail outlet, or an online retailer other than thane.ca, you can register for the Corrective Action Program online at www.h2omopservice.ca or by calling 1-877-451-9759.

4. What is the problem with the H20 MOP®?

The power cords on H2O Mops manufactured from May 2007 to July 2008 and sold from approximately June 2007 through September 2008 can be subject to premature wear due to excessive twisting and pulling at the point at which the cord enters the body of the H20 MOP®. In some cases this premature wear can cause damage to the cord presenting a shock or burn hazard.

5. My H20 MOP® appears to be operating okay. Can I continue to use it?

If your H20 MOP® is not included in the Corrective Action Program it is safe to use. If your H20 MOP® is subject to the Corrective Action Program then you must immediately unplug and stop using the product until you have received and installed your Cord Holder Kit. The Corrective Action only includes H2O Mops with the following reference numbers printed on the small label on the back of the product: Reference numbers TDC03186 to TDC03317; Reference numbers M-TDC03305 to M-TDC03540; and Reference number M-H20M1180.

6. I no longer have the receipt for the product. Can I still participate in the Corrective Action?

Yes. If your H20 MOP® was purchased by calling an 800# on a TV Infomercial, purchased online at www.thane.ca or purchased through a shopping channel or mail order offer, you will automatically be mailed a Cord Holder Kit to install on your H20 MOP®. If your H20 MOP® was purchased through a retail outlet or an online retailer other than www.thane.ca, you can register for the Corrective Action Program online at www.h2omopservice.ca or by calling 1-877-451-9759.

7. Can I get a refund for my H20 MOP®?

No. If your H20 MOP® was purchased by calling an 800# on a TV Infomercial, purchased online at www.thane.ca or purchased through a shopping channel or mail order offer, you will automatically be mailed a Cord Holder Kit to install on your H20 MOP®. If your H20 MOP® was purchased through a retail outlet or an online retailer other than thane.ca, you can register for the Corrective Action Program online at www.h2omopservice.ca or by calling 1-877-451-9759.

8. How long will it take for me to receive the Cord Holder Kit?

If your H20 MOP® was purchased by calling an 800# on a TV Infomercial, purchased online at www.thane.ca or purchased through a shopping channel or mail order offer, your Cord Holder Kit with complete installation instructions will be automatically mailed to you over the next 30 days. If your H20 MOP® was purchased through a retail outlet or an online retailer other than thane.ca, your Cord Holder Kit will be mailed to you within 2 weeks of the time you register for the Corrective Action.

9. Will I be able to repair the H20 MOP® myself?

Yes. The Cord Holder Kit comes with complete step-by-step instructions and contains everything you need to complete installation.

10. What do I do if my mailing address has changed and my H20 MOP® was purchased by calling an 800# number from a TV Infomercial or at www.thane.ca or from a shopping channel or mail order offer?

If your mailing address has changed and you have completed a mail forwarding request with Canada Post your Cord Holder Kit should be forwarded to your new address. If you have not completed a mail forwarding request with Canada Post then you will need to register your H20 MOP® for the Corrective Action online at www.h2omopservice.ca or by calling 1-877-451-9759.

11. I purchased several mops as gifts. Will I get one kit per unit purchased?

A) Yes you will get one kit per unit purchased.
B) If you had the mops shipped directly to a friend or family member, please send them the kit once you receive it.
C) Alternatively, the person to whom you gave the Mop as a gift could register their H20 MOP® for the Corrective Action online at www.h2omopservice.ca or by calling 1-877-451-9759

12. I have received my Cord Holder Kit but the Assembly Instructions or other parts were not included.

If you have received your Cord Holder Kit and the assembly instructions were not included, you can print or download the assembly instructions online at www.h2omopservice.ca or you may contact our H20 MOP® Corrective Action customer support line toll-free at 1-877-815-5452, Monday through Friday, between the hours of 9am and 5pm ET .

13. I have received my Cord Holder Kit and I am not sure if the power cord is damaged.

If you have received your Cord Kit Holder and are unsure if the power cord is damaged, please do not proceed with the installation of the Cord Kit Holder. Do not use your H20 MOP®. Call 1-877-815-5452 and one of our customer support representatives will be available to assist you.